The updater . You can also refer below how . 2020-01-21 12:24:19.996 +0900 INFO: web_backend: process running with pid 15924, admin@PA> tail mp-log masterd.log debug software restart process device-server Option 2 (Gert in Aktiv/Passiv HA) clear session all filter application skype Workaround: Restart the management server (mgmtsrvr) process by running the debug software restart process management-server CLI command. The management server process can be restarted using the cli command below. FW-> debug software restart process management-server After a couple of minutes, please log back into the CLI; Check the Management server process, by running the CLI command s how system resources | match mgmtsrvr FW-> show system resources | match mgmt 2140 20 0 708m 484m 9828 S 2 12.9 8:13.06 mgmtsrvr Export and Import a Complete Log Database (logdb). If the Management Server has less than 4GB of RAM, the Automatic Start is deactivated. Show the administrators who are > show user group-mapping state all debug software restart process device-server, debug software restart process management-server. Network Security. > show user group name cn=firewall-mf-rave-pcs,ou=_groups,dc=iee,dc=mfh Run the api restart command on the Management Server. This is ignored if api_key is specified. 2020-01-21 12:24:19.781 +0900 INFO: web_backend: exited, Core: False, Exit code: 0 > scp export configuration from 2014-09-22_CurrentConfig.xml to username@scpserver/PanConfigs, > scp import configuration username@scpserver/PanConfigs/2014-09-22_CurrentConfig.xml While attempting to restart the Palo Alto Networks firewall management-server process from the CLI (via SSH), the following error occurred: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR5CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified10/15/22 03:15 AM, May 08 07:25:45 Error: pan_read_full (comm_utils.c:97): srvr: fatal recv error. I really appreciate information shared above. JG Summit Holdings Inc. Mar 2022 - Kasalukuyan1 taon 1 buwan. Change). If you change the Automatic start option: Publish the session changes in SmartConsole. admin@PA> debug software restart process ? 2020-01-21 12:27:28.965 +0900 INFO: sslvpn: process running with pid 16276. >show system info, Set management IP address: > set cli config-output-format set (xml format running config) 2023 Palo Alto Networks, Inc. All rights reserved. Process web_backend running (pid: 15924), admin@PA> show system software status | match websrvr Ahora el WebGUI debe funcionar correctamente. It happens on a Palo Alto firewall that over time you notice that the web interface is behaving very slow. :). 2020-01-21 12:27:28.619 +0900 INFO: sslvpn: received user stop currently logged in to the web interface, CLI, or API. It happens on a Palo Alto firewall that over time you notice that the web interface is behaving very slow. I'd also SSH in and use the CLI to generate a tech support file - then just download and unpack it on your desktop. i'm also seeing it failing to find matches for cfg.es.num_instances, but i'm not sure if that is related to the lack of logs appearing. (LogOut/ 2020-01-21 12:27:28.749 +0900 INFO: sslvpn: exited, Core: False, Exit code: 0 # exit >debug authentication on debug command on the firewall, the output includes local administrators, In Windows Server 2012 every time you log on, the Server Manager is opened on screen. We provide Training Material and Software Support. > clear user-cache ip //user-cache (Clear dataplane user cache) Show resource utilization in the If one is seeing the following symptoms and there is an immediate need for resolution prior working with TAC, then restarting management server "may" help. A possible solution to this is to restart the management plane of the device. In early March, the Customer Support Portal is introducing an improved Get Help journey. Administer Panorama. 1. Note: This only restartsthe management plane, the data plane still carries on filtering and forwarding packets. > configure > show routing route, Restart or Shutdown Palos: After a couple of minutes, please log back into the CLI, Check the Management server process, by running the CLI command. Sin embargo, siempre se recomienda realizar durante las horas no pico o durante una ventana de mantenimiento. The IP address or hostname of the PAN-OS device being configured. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. request high-availability state functional The LIVEcommunity thanks you for your participation! > configure Process sslvpn running (pid: 16276), admin@PA> tail mp-log masterd.log Download PDF. )X Reinicie el servidor del dispositivo para asegurarse de que las confirmaciones se realicen sin problemas. To restart the management plane on a Palo Alto you need to run the following commands from the CLI. This drives the CPU up over time and creates more issues (device disconnects, etc.). Did you restart the management service? 2. > test arp gratuitous ip 10.66.24.139 interface ethernet1/3, Display the routing table: 2020-01-21 12:25:43.749 +0900 INFO: websrvr: exited, Core: False, Exit code: 0 >show high-availability control-link For PAN OS v7.1 the syntax has altered slightly and is now. The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue, How to restart the Managerment Server in Panorama via CLI, Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, Global Protect VPN disconnects when moving between Access Points, Post fixing the firewall from maintenance mode , facing issue in log forwarding, Panorama receiving logs but stop showing in GUI, PANORAMA does not show the configuration or system logs of the firewalls, Panorama Upgrade from 9.1.12-h3 to 9.1.13-h3. The management server process can be restarted using the cli command below. remote administrators, and all administrators pushed from a Panorama template. Show processes running in the management 2020-01-21 12:25:43.737 +0900 INFO: websrvr: received user stop Include the optional. I've tested this from a firewall in the same subnet also, to isolate network related issues and the same occurs. Typically restarting the management server process does not affect the packet forwarding except that the admin will be kicked out. >show ntp how to restart the management server process in panorama from CLI. The management server process can be restarted using the cli command below. Steps to restart Management Services from the UI (Unisphere): Go to Service > Service Tasks. > show user ip-user-mapping ip Here's back-to-back calls for the process status, notice the restart & pid's: You're probably going to have to duke it out with support for this one. Its of great help. debug software restart process user-id, See the user-id agent version from the CLI on Palo: After a couple of minutes, please log back into the CLI, Check the Management server process, by running the CLI command. dataplane. How to Restart the Management server mgmtsrvr" Process - WebGUI". CLI> Debug software restart management-server. Show IKE phase 2 SAs: user@hostname> debug software restart device-server. show jobs all. The firewall's SSH server is controlled by the management server. will restart. > clear user-cache-mp ip //user-cache-mp (Clear management plane user cache) Show when commits, downloads, and/or Here are your survival commands to make login on the web interface work again: Have you rebooted the System? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Palo Alto Find Processes Hogging TheCPU, Exchange Performing A Pseudo/Fake/Dummy Backup, Announcement GitHub Repository NowAvailable. PAN-OS Web Interface Reference. Generally management restart is done in one or more the following symptoms. Manage Configuration Backups. 2020-01-21 12:25:43.737 +0900 INFO: websrvr: received user restart To clear all the sessions: user@hostname> debug software restart management-server. Enable/Disable, Refresh or Restart an IKE Gateway or IPSec Tunnel; . Press J to jump to the feed. An authorization code has been entered but not activated or updated for a license. > debug software restart process sslvpn-web-server, admin@PA> debug software restart process ? Typically restarting the management server process does not affect the packet forwarding except that the admin will be kicked out. > show user ip-user-mapping all, Restart ldap user-id service Palo: as a DHCP client. VM-7.0> debug software restart process management-server Nota:Esto reinicia el proceso 'mgmtsrvr', si hay administradores registrados cuando esto sucede, sern pateados desde el WebGUI as como el CLI . access the web interface, CLI, or API, regardless of whether those CLI Jump Start. One thing leads to another and now I'm staring at this process as bugged. VM-6.1> debug software restart management-server. Access Settings. To manually restart the NTP process, use the following CLI command: Exportar el archivo principal (HOW TO EXPORT CORE FILES FROM A PALO ALTO NETWORKS DEVICE) . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Enter your email address to follow this blog and receive notifications of new posts by email. . the restart the management of the firewall will be temporary To see the jobs being processed or all the jobs: > debug software restart process web-backend show session all show system disk-space. I saw this after upgrading from beta code. password. This - if TAC isn't being responsive, your account team can help. I'm having a similar problem I think, I find this in my logs, and it stopped to save the logs: es_restart.log 2023-01-25 17:16:03,526 INFO === Begin es_check_and_set_throttle.py === 2023-01-25 17:16:03,638 INFO max_percentage is 0.00, throttle_enabled is 0 2023-01-25 17:16:03,639 INFO === End === 2023-01-25 17:16:14,598 INFO === Begin (['/usr/local/bin/es_restart.py', '-c']) === 2023-01-25 17:16:14,734 INFO Check all templates 2023-01-25 17:16:14,980 ERROR Failed to run cmd (1, [], ["'cfg.es.num_instances': NO_MATCHES\n"], 0, /usr/local/bin/sdb cfg.es.num_instances) 2023-01-25 17:16:16,981 INFO JVM heap percent used for node : 000702639619 is 9 2023-01-25 17:16:16,982 INFO Done 2023-01-25 17:16:17,109 INFO === Begin (['/usr/local/bin/es_restart.py', '-w']) === 2023-01-25 17:16:17,325 INFO Done. (LogOut/ The group-mappings on the LDAP profile can be reset with the following CLI command: Now, enter the configure mode and type show. 2020-01-21 12:25:43.862 +0900 INFO: websrvr: process running with pid 16083, admin@PA> tail mp-log masterd.log sslvpn-web-server SSL VPN Web server process, admin@PA> show system software status | match web_backend PAN-86624 The Panorama management server doesn't display an Override button for Objects > External Dynamic Lists in child device groups that inherit the objects from parent device groups. 2020-01-21 12:27:28.619 +0900 INFO: sslvpn: received user restart Discussions. To use the needed group in the previous step: # exit. Check process pid which you want to restart before restarting the process to enter the CLI command: . user@hostname> debug software restart process management-server. The /var/log folder is full of goodies than could help. show jobs processed # save config to 2014-09-22_CurrentConfig.xml >configure Change). Re-enable HA on suspended system: 28 mei 2022; . 2020-01-21 12:27:28.619 +0900 INFO: sslvpn: User restart reason - triggered by CLI Visit For: PaloAlto Training | Bluecoat Training | SD-WAN / SDN Training, say good blog and this article really helped meped meatthipalam | orange fruit | Lemon benifits, Good article thanks for the informationsinjection tooth powder. (LogOut/ Press question mark to learn the rest of the keyboard shortcuts, https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-new-features/upgrade-to-pan-os-90/upgradedowngrade-considerations.html. !That is helpful for more peoples .Now we can solve our all the problems like related to study problem immediately. When you run this command on the firewall, the output includes local . Troubleshooting is an integral part of being a network person. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Can confirm this by running show command back to back, each time gets a new pid or the error stating it's restarting (exit code: 1). Palo Alto Firewall. If so there is an ES / log data format upgrade process which runs for several hours. We had a power outage and these booted up this way ever since. Palo Alto Firewall or Panorama; Resolution. . Esto debera mostrarlo usando mucho menos memoria ahora que antes. device. The port number to connect to the PAN-OS device on. (# set deviceconfig system ip-address netmask default-gateway dns-setting servers primary ), >show interface management (see mgmt interface), To see interfaces status: Shows the synchronisation state to the peer device: Use Global Find to Search the Firewall or Panorama Management Server. firewall device by using putty and login by using the username and Show information about a specific Panorama Administrator's Guide. request shutdown system This tool is very lightweight, so you don't have to use a separate PDF Creator is a tool to create PDF files from applications that by default do not support the "save as to PDF" format. Process websrvr running (pid: 16083), admin@PA> show system software status | match sslvpn Process sslvpn running (pid: 3699), admin@PA> debug software restart process web-backend (LogOut/ This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Osm3um 3 yr. ago. Remote administrators are listed regardless of when they last logged in. >test authentication authentication-profile AD username iee\tungera password, Palo Monitoring Authentication logs: >tail follow yes mp-log authd.log >show system software status | match ntp Shows the high-availability information on current device: To verify current system date and time, use the following CLI command: > debug user-id reset group-mapping AD_Group_Mapping, Verify that the groups are being pulled: WebGUI is sluggish or unresponsive, These processes are consuming excessive memory, Global Protect Portal/Gateway not working, etc..). Is this recently after an upgrade? For a successful commit, you must include There is one line in mp-monitor.log.1 where it shows 0 (probably before I restarted the management-server) > show clock Process websrvr was restarted by user admin, admin@PA> debug software restart process sslvpn-web-server Use a box with openssl installed and attempt a 443 connection to verify the certificate chain. Fail to peer and suspend current device: In early March, the Customer Support Portal is introducing an improved "Get Help" journey. Manage Locks for Restricting Configuration Changes. 2020-01-21 12:24:09.152 +0900 INFO: web_backend: received user stop > show vpn ike-sa less mp-log ha_agent.log, Push the config/sync to the HA peer: Click Restart Management Software. Shows the control link statistics: The changes are based on direct customer feedback enabling users to navigate based on intents: Product Configuration, Administrative Tasks, Education and Certification, and Resolve an Issue. Show the licenses installed on the clear session all filter destination 8.8.8.8, To test authentication for a user: Well that pretty much sums up what I was trying to avoidguess there's no avoiding it! Intervlan routing/Router on a stick/SVIs/Native L3 Routed ports/CEF, 802.1q/QinQ/Layer Tunneling / Layer 2 Protocols Tunneling / Etherchannel over 802.1q tunnel, My Home lab(Hardware and Virtual Networks), Follow Network and Security Professional on WordPress.com. The XML output of the "show config running" command might be unpractical when troubleshooting at the console. Copy and paste following commands into the command line. There is no 9.0.9-h1 for panorama, they state that 9.0.9 is the stable version. Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. Sometimes it is necessary to have the Management Services failed over to the other SP for a full poll. System logs to see for Errors: less mp-log ms.log. Connect to the Reboot or Shut Down Panorama. debug software restart process management-server. Load a Partial Configuration into Another Configuration Usi Use Secure Copy to Import and Export Files. # load config from 2014-09-22_CurrentConfig.xml Show the authentication logs. Management process controls the SSH Process. Generally management restart is done in one or more the following symptoms. When you run this LIVEcommunity. unavailable. > show interface ethernet1/3 That's why the output format can be set to "set" mode: 1. set cli config-output-format set. As the headline states, elasticsearch is constantly restarting (every second). (LogOut/ Connecting directly to the device/context in question via https causes no issues, so the issue is related directly to Panorama. during which the Putty session will disconnect and the management plane Use Global Find to Search the Firewall or Panorama Management Server. Created On09/25/18 19:36 PM - Last Modified12/23/21 21:11 PM, debug software restart process management-server. Design/ select, configure and manage security tools. Siga los pasos siguientes para reiniciar el proceso del servidor de administracin: Nota:Esto reinicia el proceso 'mgmtsrvr', si hay administradores registrados cuando esto sucede, sern pateados desde el WebGUI as como el CLI . https://docs.paloaltonetworks.com/pan-os/9-0/pan-os-new-features/upgrade-to-pan-os-90/upgradedowngrade-considerations.html, What is the output of >grep pattern "Incoming" mp-log mp-monitor.log, and >grep pattern "Incoming" mp-log mp-monitor.log.*. debug software restart process management-server (Fr PAN-OS 10.0. oder 10.1.XX) Starten Sie den Gerteserver neu, um sicherzustellen, dass die Commits problemlos ausgefhrt werden. >show high-availability state >request high-availability state suspend request system software check The Image Resizer is a very handy tool to quickly resize images. Change), You are commenting using your Twitter account. request restart system cannolicchi alla napoletana; maschio o femmina gioco delle erre; tiempo y temperatura en miln de 14 das; centro salute mentale andria; thomas raggi genitori; salaire ingnieur nuclaire suisse; restart management server palo alto. Change), You are commenting using your Twitter account. Created On09/25/18 19:36 PM - Last Modified12/23/21 21:10 PM, Se muestran sesiones de administracin obsoletas, Se ha introducido un cdigo de autorizacin pero no se ha activado o actualizado para una licencia, Registros que no se muestran en el WebGUI, Despus de un par de minutos, por favor vuelva a iniciar sesin en el CLI, Compruebe el proceso del servidor de administracin, ejecutando el CLI comando s cmo los recursos. request system software install version 7.1.19 02. less mp-log ms.log, HA pair sync error logs: request high-availability sync-to-remote running-config, HA: #set deviceconfig system ip-address 192.168.3.100 netmask 255.255.255.0 See NTP status: During FW-> debug software restart process management-server After a couple of minutes, please log back into the CLI; Check the Management server process, by running the CLI command s how system resources | match mgmtsrvr Process sslvpn was restarted by user admin, admin@PA> show system software status | match web_backend Process websrvr running (pid: 3686), admin@PA> show system software status | match sslvpn > show user group list It's worth noting login to opening a context has gone from like maximum 30 seconds to up to 5 minutes. This refreshes the data and the UI. administrators are currently logged in. Logout of any existing SSH session and use the console connection to restart the management process. How to Restart the Management server "mgmtsrvr" Process, How-to-Restart-the-Management-server-mgmtsrvr-Process. Save an Entire Configuration for Import into Another Palo Alto Networks Device: > configure # save config to 2014-09-22_CurrentConfig.xml Change), You are commenting using your Facebook account. This article shows how to restart these processes and how to confirm the restart. (LogOut/ >request high-availability state functional Para resolver estos problemas, se puede reiniciar el proceso del servidor de administracin. To view whether the NTP process has a new PID, execute: Graceful shutdown/power on of Panorama (VM). In cases like this, the Management Services can be restarted to resolve the issue. >show config running (see running config in xml format) https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000POIHCA4&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On01/21/20 01:15 AM - Last Modified05/11/20 21:52 PM. towards traffic passing through the firewall. There is one line in mp-monitor.log.1 where it shows 0 (probably before I restarted the management-server). request restart system, Restart management server on Palo: PAN-OS has multiple web-related processes and we can restart these processes by CLI in some cases(ex. Shows the high-availability state information: > show vpn ipsec-sa, Save an Entire Configuration for Import into Another Palo Alto Networks Device: > set cli config-output-format set (to see the set commands running config) The button appears next to the replies on topics youve started. Device > Server Profiles > Kerberos. 2020-01-21 12:24:09.152 +0900 INFO: web_backend: received user restart The member who gave the solution and all future visitors to this topic will appreciate it! >show user group name restart management server palo alto. clear session all filter source 192.168.51.71 Configure the management interface It's firmware update time again, this time going from 7.1.14 to 7.1.21, from pressing restart it took about 2 minutes 25 seconds for a ping to the firewalls management interface to come back, 4 minutes 20 seconds for the web interface to come back and then 5 minutes 25 seconds (in total) for internet connectivity to be . >show high-availability state-synchronisation, To see the sessions (sip sessions): This takes place in the background and can last up to 30 minutes. Show the administrators who can access the web interface, CLI, or API, regardless of whether those administrators are currently logged in. Show the administrators who can To restart the management plane on a Palo Alto you need to run the following commands from the CLI. upgrades are completed. If one is seeing the following symptoms and there is an immediate need for resolution prior working with TAC, then restarting management server "may" help. 2020-01-21 12:24:09.152 +0900 INFO: web_backend: User restart reason - triggered by CLI Restart management server on Palo: debug software restart process management-server. Starten Sie den Management-Server-Prozess mit dem folgenden Befehl neu. This all came about due to a lack of logs in panorama (though visible on the devices themselves). web interface is behaving very slow. >show interface all, Ping from a dataplane interface to a destination IP address: 2020-01-21 12:25:43.737 +0900 INFO: websrvr: User restart reason - triggered by CLI The date plane will stay active and process traffic. The firewall can be accessed from the management interface during that time, but the data plane will be down and the physical interfaces will be down. It is always encouraged to perform any process restart during non-peak hours or during a maintenance window. If someone want to learn Online (Virtual) instructor lead live training in Palo Alto, kindly contact us http://www.maxmunus.com/contactMaxMunus Offer World Class Virtual Instructor led training on in Palo Alto We have industry expert trainer. user@hostname> debug software restart process device-server. . common device management tasks: Show percent usage of disk partitions. If there are any logged in admins when this happens, they will be kicked from the WebGUI as well as the CLI. You can also refer below how to restart Management server(mgmtsrvr) process. show jobs all https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS&lang=es&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail. This reveals the complete configuration with "set " commands. Incoming log rate of at least 100-2500 every line, multiple lines per file. Restart management-server . Did you check the file system and free space? Force configuration and session synchronisation to peer device: The management server process can be restarted using the cli command below. show user ip-user-mapping ip 192.168.64.18, Force refresh group mappings: It happens on a Palo Alto firewall that over time you notice that the TAC is unhelpful. Set Up a Firewall Administrative Account and Assign CLI Pri Set Up a Panorama Administrative Account and Assign CLI Pri Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration. When attempting to restart the management process from CLI of SSH an error message is displayed. Process web_backend was restarted by user admin, admin@PA> debug software restart process web-server Update 07/11/2016: Update for PAN OS v7.1. Click Accept as Solution to acknowledge that the answer to your question has been provided. The API key to use instead of generating it using username / password. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! For PAN OS v7.1 the syntax has altered slightly and is now. Use the following table to quickly locate commands for The process should be displayed as above and both CLI and WebUI functions correctly. Device. Manage Locks for Restricting Configuration Changes. Nota: Normalmente, reiniciar el proceso del servidor de administracin no afecta. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. request high-availability state suspend user@hostname> debug software restart management-server. show session all | match sip Select one of these options to configure which SmartConsole clients connect to the API server . >request high-availability sync-to-remote . show global-protect-gateway current-user, Show IKE phase 1 SAs: Do a reinstall of the current version and that seemed to clear it up. > configure # show, Show version command on Palo: The password to use for authentication. # commit To see the groups that the firewall knows about: A dict object containing connection details. plane. Handle incidents in real-time; detect and respond to potential threats. The lists for every group can be read using the following CLI command: Please log in using one of these methods to post your comment: You are commenting using your WordPress.com account. debug software restart process management-server. openssl s_client -connect <cert fqdn>:443 The following is list of possible codes returned should the auto update agent fail to download the latest Content version. clear session all Create a free website or blog at WordPress.com. The following table provides quick start information for configuring the features of Palo Alto Networks devices from the CLI. debug software restart process management-server, System logs to see for Errors: However, all are welcome to join and help each other on a journey to a more secure tomorrow. The process should be displayed as above and both CLI and WebUI functions correctly. sock=3 err=Connection reset by peer (104). 18-Palo Alto Firewall (Restart & Shutdown Palo alto GUI &CLI) By Eng-Mostafa El Lathy | Arabic : https://www.youtube.com/playlist . web-backend Management web server backend process https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail. In case you need to delete crash dumps or free space . If there are any logged in admins when this happens, they will be kicked from the WebGUI as well as the CLI. This website uses cookies essential to its operation, for analytics, and for personalized content. This article provide instructions on how to restart the Management server "mgmtsrvr" Process from the CLI. Conduct cybersecurity operations - monitor and analyze appropriate alerts and data; incident and request handling. 14/11/2018 Update. # debug software restart process management-server. Been there too many times. debug software restart process management-server, http://live.paloaltonetworks.com:80/t5/Management-Articles/How-to-Restart-the-Management-server-quot-mgmtsrvr-quot-Process/ta-p/63119. Here is a set of options to do when troubleshooting an issue. Connect to the firewall device by using putty and login by using the username and password. Restart the device. session. If the commands were used correcly you will see something like this, show user user-id-agent config name MM-DC_MMISEXCHANGE_LOCAL, Check GlobalProtect currently connected users: user@hostname> debug software restart device-server request system software download version 7.1.19
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